FAQ

Here are some of the most frequently asked questions and their answers, but don't worry, if your question isn't here, there are several ways to get in touch with us. You can either use the Live Chat window on our website or call us on 02-9029 9385. Alternatively, feel free to send us an email or use the contact us form.

 

Please click on one of the following links below to read more:

  • Which product do I choose ?

  • Which dog crate size should I get?

  • Can you assemble cages onsite or deliver an already assembled product?

  • Why are you so much cheaper than regular pet shops?

  • Do you have a store I can visit or purchase directly from?

  • Do you have any resellers in other states?

  • The product I need is out of stock?

  • Do you offer discounts for bulk purchases?

  • Do you price match?

  • What is your shipping and returns policy?

  • How much would delivery cost and how long would it take?

Our website can automatically calculate shipping cost based on the items in the shopping cart. So you can simply add the items you need in your shopping cart, then type in your postcode to get a quote. No account is needed to get a shipping quote. We do offer various types of shipping service depending on your need and budget, for more informtation, please refer to our Shipping Information page

 

Why are you so much cheaper than pet shops?

There are a few reasons for it. Firstly, we operate from a warehouse store in a small street, so rent is significantly cheaper than a pet store in a busy shopping mall or on a main road. Secondly, because we import most of our cages and enclosures therefore we cut out the cost of the "middle-man". Thirdly, we do not run expensive TV or newspaper ads so you don't pay for that. Finally, we operate more efficiently so we use less space and less people than similar shops which means less costs for us, therefore better pricing for you.

 

The product I need is out of stock?

We aim to carry enough stock on hand so our products are generally in stock throughout the year, but in rare ocassions products can become out of stock for short periods. When that happens, the ADD TO CART button on our website becomes a NOTIFY ME button, so you can leave your contacts and get notified as soon as an item is back in stock.

 

Can you assemble cages onsite or deliver an already assembled product?

Unfortunately most of our cages are flat packed and we do not offer onsite assembly services. Most of our products such as wire crates and exercise pens require very mminal assembly. We also have assembly videos for many of our products on our website  to give you an idea how an item is setup, so you know what to expect where the box arrives. If you are located within Sydney, it is possible to place a special request to pickup a pre-assembled product, please call us for more inforamtion. 

 

Which dog crate size should I get?

If your dog is fully grown already, this is pretty straight forward as all you need to do is measure how tall and how long your dog is, then find a size big enough for your dog. The main purpose of the crate will also affect the size you choose. For example, if the crate is mainly used for short car trips, then you only need one that just fits, whereas if you are looking for a crate for a dog recovering from surgery, you would need a bigger one to allow room for a water bowl and bed. We have written a detailed guide on how to choose the right dog crate. If your dog is not fully grown yet, you would also need to consider how big your dog will grow into, which could be a challenge if it's a cross-breed. We also have a guide where for working out crate size based on dog breed.

 

Do you have a store I can visit or purchase directly from?

Sometimes it's just a lot harder to work out how small/big something is by reading numbers on a screen. We have a showroom in Belmore (Sydney) and you’re welcome to come with your pet to view our products and purchase on site. Prices are the same whether you purchase in store or online. Unfortunately we do not have any stockist in other states. Please refer to our Location & Hours page for more details.

 

Do you offer free returns?

We do not offer returns ourselves, but Paypal does offer free return shipping up to 8 times a year as long as you paid for the original order using Paypal. Please note that you will need a Paypal account and you will need to activate this service. For more information, please refre to Paypal's offical website.

 

I need help with choosing the right product or size

We have many different styles of cages, with or without wheels, folding or not folding, with or without dividers, sometimes it can be overwhelming when figuring out what you need. Because we know our products, you can trust our advice on choosing the right product and the right size for your particular situation. Please simply use our Live Chat on the website, or call us on 02-9029 9385 if you need help.

 

Do you offer discounts for bulk purchases?

Depending on the product, we may be able to offer discounts for when you buy in bulk (e.g. 4 of the same cage). Please call us on 02-9029 9385 to discuss.

 

What is the warranty on your products?

Most of our products come with warranty, please refer to our warranty page.

 

Do you have any resellers in other states?

Unfortunately we do not have any offical resellers in Australia, our shipping times and options are among the best on the market, therefore we can often deliver an item interstate within 3 days.

 

Do you accept returns or exchanges if I change my mind?

In most cases, yes we do accept returns and exchanges, please refer to our terms for more details.

 

Do you price match?

We do not price match because most of our enclosure are of our own brand, things cmay look similar in design but the material and finishing could be different. If you see a similar but substantially cheaper cage on another websites, check the wiring thickness, finishing and weight. If you are interested in reading the details, we have done a comparison with other dog crates on the market.  We prefer to source and supply products that are of a higher quality and better build, thereby increasing the longevity of the product.