Shipping Information

Please click on one of the following links below to read more on common shipping questions:

 

How much is shipping?

You can work out the shipping cost of a particular item by:

  1. Going to the product page (if a size selection is available, select the required size and wait for the page to reload with the new price). 
  2. Scroll down to the 'Calculate Shipping' box (under the lime 'Add to Cart' button) and enter the quantity and delivery postcode.
  3. Enter the quantity of items and the delivery postcode then click on the green 'Calculate' button and delivery cost will come up after reloading. 

If you would like to find out the combined shipping for multiple items, simply follow these 3 easy steps:

  1. Add the products of interest to your cart (don't worry, this isn't a commitment to buy).
  2. Click on the white 'View cart' button in the pop-up window or scroll to the shopping cart icon on the top left hand corner of the page.
  3. Enter your postcode and click on 'Calculate Shipping'. The cost of delivery will come up after reloading under the 'Subtotal' on the right hand side. Here you can see the different costs for available delivery options and then proceed to 'Checkout now' to complete your purchase.

Please note: If you are after Same Day Delivery, please be aware this is a premium service and only available to the Sydney metropolitan region. A same day order must be placed over the phone. Please refer to the question “Can I Get Sameday Delivery?” below.

 

How long will shipping take?

Please note that the following table is intended as a guide and that we cannot guarantee that your items will arrive in the given time frame. We normally dispatch your items within 1 working day, however the ETA of your item depends on the courier and whether it is peak season, e.g. Christmas.


STATE

DESTINATION

ESTIMATED TIME OF ARRIVAL IN DAYS

NSW

Sydney, Gosford, Newcastle, Wollongong

1-2

 

Rest of NSW

2-3

ACT

Canberra

1-2

VIC

Melbourne, Albury, Geelong, Ballarat

1-3

 

Rest of VIC

3-5

QLD

Brisbane, Ipswich, Gold Coast

1-3

 

Rest of QLD

3-5

SA

Adelaide

2-4

 

Rest of SA

3-5

WA

Perth

5-9

 

Rest of WA

7-10

NT

Darwin, Alice Springs

5-9

 

Rest of NT

7-10

TAS

Hobart, Launceston

4-7

 

Rest of TAS

7-10

 

Where does Express Post cover?

We use Australia Post's Express Post service which covers 80% Australian business address and PO Boxes which guarantees next business day delivery within their network. Please note that any orders placed after 1:30pm may not be dispatched on the same day, so if you wish to use this service, please make sure you place your order before 1:30pm to ensure same day dispatch.

Next business day services generally operate between capital cities and some major towns for the eastern states, plus the CBD area in Perth. To make sure your address is inside the next day delivery network, please check the full list of postcodes covered on Australia Post's next day delviery on their website. If your address falls outside the next day delivery network, delivery will go by the fastest possible transport links, but it won't be covered by their Next Day Guarantee.

 

Can I get Same Day Delivery?

We offer a Same Day Delivery service in Sydney within 25km from our store in Belmore. This reaches areas as far as Blacktown, Wahroonga, Liverpool and the Sutherland shire, therefore it covers majority of the Sydney metro area. Orders must be placed before 10:30am to qualify for same day service. If an order is going to a location outside of the 25km radius or is placed after 10:30am, it will be delivered on the next business day instead. 

For very urgent cases, we may be able to use a same day taxi truck service after 10:30am. As the cost of this sevice is calculated by distance, you will need to call us on 02 9029 9385 to check availability and get a cost estimate.

 

Can I track my delivery?

Once we dispatch your item a tracking number and courier information will be generated and sent to your provided e-mail address.

 

Do you offer pick up?

You’re welcome to visit our showroom to browse our products and purchase on site, or if you’d prefer you can order your products online and select ‘Pick Up’ as your shipping option. Please note that if you are picking up a prepaid online order, ID verification is reqiuired so please remember to bring some form of ID with you. Please also remember to check if your car is large enough for the items you are pikcing up, if unsure, please call us for the packaging dimensions of products.

 

Do I have to be home for delivery

By default, most of our deliveries require signature on delivery. But if you feel comfortable to have your order left unattended on your property, you can specify where you would like the delivery driver to leave the items if no one is home. When you select shipping method during checkout, there is an option to enter your delivery instructions. Please note that most couriers or Australia Post cannot call on approach.

 

I have not received my item or it arrived damaged

If your item has not shown up within the estimated time frame, depending on the shipping method you can do one of the following:

  • if the tracking is with Aus Post please check at your local post office as parcels are normally returned there if undelivered to be picked up at your convenience.
  • if the tracking is for a courier, you can contact them directly or let us know and we can liase with them for you. 

Normally a calling card is left advising the item is awaiting pick up at the post office or to reschedule a redelivery with the courier, but sometimes the calling cards get misplaced. If you cannot locate your item at the post office, please give us a call and we will follow it up for you. 

If your item was damaged in transit please contact us and take some photos if possible so we can verify the damage and organise replacement parts or a partial refund.