Warranty / Refund Policy

All items carry a 7 day DOA (Dead-On-Arrival) warranty.

1. It is buyer's responsibility to ship a faulty item back to us
2. Please do not damage the packaging and send back the item in its original packaging, otherwise we will charge a re-packaging fee
3. Postage and handling fee are not refundable
4. Exchanges are accepted within 5 days of arrival providing buyer pays for postage costs and item is in its original state
5. We will replace / repair the item where feasible, or we will refund all or part of the purchased amount
6. We take NO responsibility in damages and losses that occur during shipping, yet we do offer an insurance option to cover it

Privacy Policy

We commit to protecting your privacy. Any information collected on this website will be kept strictly confidential and will not be disclosed to a third party. We respect the rights of our customers and and will endeavour not to knowingly disclose user details unless legally required.

The information we collect allow us to process and fulfill your order. We use secure server software (SSL) to encrypt all information you input before it is sent to us. All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ.

Should there be any changes to our policy, we will update this page so that you will always be aware.